A label will not scan
Use bright, even lighting and keep the full ingredient list in focus. You can also choose “Upload a photo” and select a clear image from your library. Ingredient analysis requires an internet connection.
How can we help?
Get help with Pure Moonlight Skin, report a problem, or ask a question about your account, scans, or subscription.
Email support@puremoonlight.comCommon questions
Camera or photo access is unavailable
Open iPhone Settings, find Pure Moonlight Skin, and allow Camera or Photos access. The app requests access only when you choose a scan or upload action.
Restore a subscription
Open the Premium screen and tap “Restore purchases.” Make sure the iPhone uses the same Apple ID that originally purchased the subscription.
Manage or cancel a subscription
Apple manages billing. Open iPhone Settings → your name → Subscriptions → Pure Moonlight Skin to view or change your plan.
Delete your account or data
Use Settings → Delete account inside the app to remove your account and server data. Uninstalling the app removes locally stored data. You may also contact us for help.
Ingredient and skin analysis disclaimer
Pure Moonlight Skin provides educational beauty and wellness information. Results are not medical advice and do not replace a dermatologist or healthcare professional.
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